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DBX Return & Refund Policy

DBX Warranty

Warranty
All the DBX store products have 12 months guarantee.

What is not covered under DBX Warranty?
1. Merchandise over the warranty period.

2. Merchandise without the DBX unique warranty stamp.

3. Any scratches, cracks, dings or other damages will void the warranty.

4. Product is broken when we receiving the return package.

5. Physical damage or damage caused by incorrect installation and usage. For example this includes LCD corner damage, flex cable broken, connector damage and/or small parts missing.


DBX Return Policy

DBX Store return policies start on the original purchase date and are valid in 6-12 month, the specific limitation based on the repair parts model.
Before sending anything back you must contact dbxstore.com, by the live chat or via email, to obtain a return authorization (RMA).
Our customer service will offer you a return address after confirm the problem. Please make sure the return items clear and in original package.
We reserve the right to reject any return based on its condition or non-compliance with our return policy.

There are several occasions you may come across:
1. Order the wrong parts: We accept a return of the parts however DBX will not be liable for any shipping charges and must charge a 20% restocking fee.
2. DBX store send wrong parts: Please take 3 clear photos of the incorrect item with the SKU showing (Item ID). We will verify the error and fix it within one week by offering a full refund or resending the correct parts.
3. Receiving defective parts or dead on arrival parts:
*If it looks like the package has been opened or is visibly damaged, please refuse the package from the courier and email us to let us know.
*If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning, please weigh and take pictures to keep for the damage claim. Damage claims must be submitted to service@dbxstore.com within 2 weeks, so that we can file a claim with the shipment carrier in a timely manner.


DBX Exchange& Refund Policy

After received the returned LCD screen replacements, we will bring them to our Quality Assurance Department. Normally, it will take 3~5 working days, then our customer service will send a quality inspection report to you and confirm the problem of the faulty screens. At last, the new replacements or refund will send to you.


Note: If you buy the wrong items, after we confirm the return products are all in good condition, we will charge a 20% restocking fee and offer you a partial refund.



The Signing Issue for Damaged Parcel


1) The carton seal.

2) The carton box fragile mark.

3) The exterior of carton box.






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