Welcome to dbxstore.com | FAQ

FAQ


Q:How to place an order?

A: This is a guide for you,please visit Order Procedure Page .


Q:How can I cancel my order?

A: Normally, there three situations:
1. If you have not paid the order, you don’t need to contact us cancel the order. The system will cancel it automatically.
2. If payment was completed for your order but it has not been shipped yet, then you can cancel your order. Please contact : service@dbxstore.com
3. If your order was paid for and has been shipped, YOU ARE NOT ABLE TO CANCEL YOUR ORDER.


Q:When will my order be shipped and received?

A: Normally, we need 1-2 days for preparation and detection on your order after the payment. Then it will take around 2-4 days for the shipment via by DHL.


Q:Who should I contact if I have any problem before or after place an order?

A: No matter before or after place an order, if you have any problems, please send email to service@dbxstore.com .We will answer the email within 24 working hours.




Q:What kind of shipping methods will you supply?

A: We supply three shipping methods : DHL, Fedex, UPS. You can choose one during place the order.
We highly recommend DHL.


Q: How much is the shipping costs? And do you provide free shipping?

A: And we currently do not offer free shipping.
Usually most of the logistics companies calculate the freight fee according to both the actual weight and size of the package(s). They will charge the fee based on the weight or size, whichever is larger. Please note that sometimes shipping to remote destinations requires more time and additional fees due to their international logistic policies.


Q: What’s the payment methods?

A: Currently, we accept Wire Transfer and PayPal (under $2000). Since the PayPal will charge a PayPal fee, so we offered a 4% discount for customer who choose the wire transfer. If your order over $2000,we only accept wire transfer.


Q:How does PayPal work?

Using Paypal you have several choices:
1. Send money from existing credit on your Paypal account (if any).
2.Send money from a credit card: the amount is drawn from your credit card and sent directly to the recipient's Paypal account.
3.Send money from a debit card/ bank account: the amount is sent directly to the recipient's Paypal account.

In order to offer a safe transaction environment ,our PayPal account only accept type 1 payment,please kindly noted. Please don’t pay the order directly with your credit card.




Q: Is my payment information secure?
A: All personal registration information on our site is secured. We DO NOT store credit card data on our servers.


Q: Do you have any other spare parts, except LCD for iPhone?

A: Yes, except LCD for iPhone,we also provide small parts and accessories for iPhone. As the flex cable,headphone and repair tools,etc.

Q: What’s the warranty for your products?
A: All of our products can have one year warranty. You can return the defective products back to us and we will retest all. Then you will get the replacements if they are all quality issue.

Q: What’s the MOQ?
A: There is no minimum order request here. Any sample orders will be accepted.


Q: What’s the quality for your products?

A: There four kinds of grades for DBX Store cell phone repair parts:

Grade S+ (Brand New) :
Grade S+ parts are those with 100% original core components like LCD, IC chip, flex, while non-core component like frame can be original or original compliant (Up to the main market trend), which are assembled by the original factories.

Grade S(Refurbished)
Grade S parts are those with 100% original core components like LCD, IC chip, while non-core components like flex, glass lens and frame made of best original compliant material, which are assembled by the capable third-party factories.

Grade AAA (China-made)
Grade AAA is almost the same with Grade S. Assembly by Big factory and tested strictly. The only difference lies in very slight cosmetic imperfections. Good option for customers who are not so critical with cosmetic aspects.

Grade A (China-made)
Grade A stands for China made quality, They are widely accepted compliant replacements for original parts, which can keep a good balance between price and quality.

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